服务规则 FlashExchange

This Policy defines the terms of use of the Flash Exchange website (hereinafter referred to as the "Website") and the services provided through it.

Flash Exchange is a platform for cryptocurrency exchange, international transfers and related financial operations.

By using the Website, the User confirms that they have read and agree to this Policy, as well as the AML Policy, Refund Policy, Personal Data Policy (Privacy Policy), Cookie Policy and other public documents of the Service.

Services are not provided to citizens, residents, or persons located or established in jurisdictions included in OFAC, EU, UN sanctions lists or FATF black/grey lists, as well as other persons subject to international sanctions or restrictions. The User warrants that they do not belong to such categories and are not included in any sanctions lists.

The User warrants that they will use the Service exclusively for lawful purposes and in accordance with the applicable laws of their jurisdiction and the jurisdiction of the Service.

Services are provided to individuals aged 18 and over, and to legal entities.

Flash Exchange reserves the right to set limits, fees, and order processing times depending on the exchange direction, risks, and available partners.

Orders are accepted during working hours: daily from 11:00 to 19:00 (Moscow time). Processing outside these hours is possible exclusively by written agreement with support and is not a standard procedure.

Services are provided only after confirmation of payment, provision of all necessary information, completion of AML verification if required, and successful verification of the provided data by the Service.

The exchange rate is fixed only at the moment the Service receives the required number of network confirmations for the cryptocurrency transaction of the full amount, the full deposit of fiat funds to the Service account, or the receipt of the full amount of cash at the office. If by that moment the exchange rate (binance.com for cryptocurrency, forex.com for the ruble, xe.com for the euro and the dollar) changes by more than 0.1%, the calculation will be adjusted to the rate at the moment of fixation.

Transaction processing times indicated on the Website or in communications with support are approximate. Actual processing time depends on blockchain network load, banking systems, user-set fees, Service policies, and completion of required checks. Flash Exchange does not guarantee compliance with the indicated approximate timeframes.

Flash Exchange reserves the right to refuse services, restrict functionality, block an account, or freeze User funds at any time without explanation, in particular upon suspicion of:

The User warrants and confirms that:

The User undertakes to:

Flash Exchange shall not be liable for:

The User bears full responsibility for compliance with all warranties given in Section 3 and for the consequences of their violation.

Flash Exchange processes personal data in accordance with applicable legislation and its Privacy Policy.

The User consents to the processing and storage of provided data, including IP address, email, phone number, wallet addresses, correspondence, transaction data, device information, activity history, and other information related to orders and use of the Service.

Data is not shared with third parties, except as required by law, AML regulations, or as necessary for order fulfillment (e.g., payment processing or fund transfer partners, subject to confidentiality obligations).

The Service uses cookies and similar technologies. Details are set forth in the separate Cookie Policy published on the Website.

Refunds are possible only at the discretion of the administration and only if the funds have not been transferred to the recipient according to the details provided by the User.

Refunds are not possible if the funds have already been sent to the details specified by the User, even if those details were provided in error.

To request a refund, contact the operator in the order chat or send an email to: info@flashexchange.io specifying the order number and reason.

All refunds are made minus the network or bank fee and the direct costs of the refund. The network fee is the actual cost at the time of the transfer.

If the User terminates an Order after transferring funds to the Service and before the deal is completed, the refund is made minus the direct costs of the refund and any losses of the Service — up to 5% of the exchange amount.

A refund is processed within 72 hours of receiving the request. For transactions classified as high risk, the refund is processed within 14 calendar days of the User being notified of the decision.

Funds are returned to the same details they arrived from. A refund to different details is possible only after the Service has verified them.

A refund is not possible for an Order that has already been executed.

If crypto assets are sent on the wrong network, or to a Service wallet outside an Order, the possibility of a refund is determined case by case. The Service may decline to return such funds.

Flash Exchange reserves the right to refuse a refund in case of violation of service rules, provision of false data, failure to pass verification, non-compliance with warranties in clause 3, or upon suspicion of fraud, money laundering, or sanctions violations.

When sending crypto assets, the User must provide, on request, proof of the transfer: the transaction ID (TXID) or a blockchain link. For bank transfers — a statement or receipt showing the time, the recipient details and the amount. Without such proof a non-standard payment cannot be reviewed.

The payments listed below are not processed automatically and require manual review by an operator. The Service does not guarantee a timeframe for such review, and in some cases a refund is technically impossible:

Flash Exchange strictly follows "Know Your Customer" (KYC) principles and anti-money laundering/counter-terrorist financing (AML/CFT) practices. The Service performs user identification and verification, transaction monitoring, and reserves the right to request information about the source of funds and wealth.

The Service is obligated to freeze funds and/or suspend operations upon detection of suspicious activity or compliance with criteria established by AML policy and legislation.

If a transaction is identified as risky, Flash Exchange reserves the right to:

You can review the full AML Policy in the "AML Policy" tab.

All content on the Website, including but not limited to: text, graphics, logos, icons, images, audio and video clips, digital downloads, data, software, as well as the compilation of all content on the Website, is the property of Flash Exchange, its affiliates, partners, or licensors and is protected by intellectual property laws.

Any unauthorized use of the Website content is strictly prohibited.

Flash Exchange reserves the right to modify this Policy at any time without prior notice.

We recommend that Users periodically review the current version of the Policy published on the Website. Critical changes may additionally be communicated to Users via email or notifications in the Personal Account (if available).

Continued use of the Website after changes have been made constitutes the User agreement with the updated terms.

The Parties shall be released from liability for partial or complete non-fulfillment of obligations under this Policy if caused by force majeure circumstances arising after its effective date that the parties could not foresee or prevent. Such circumstances include: natural disasters, fires, floods, earthquakes, epidemics, pandemics; wars, military actions, terrorist acts, civil unrest; government decisions imposing bans or restrictions; global disruptions to the internet, blockchain networks, or payment systems, and other extraordinary events beyond the reasonable control of the parties.

The primary language for the provision of services and interpretation of all provisions of this Policy, as well as any related documents and communications, is Russian. Any translations are provided solely for convenience and have no legal force in case of discrepancies with the Russian version.

The use of the Service and relations governed by this Policy are subject to applicable law. All disputes shall be resolved in courts at the location of Flash Exchange, unless otherwise provided by mandatory provisions of law.

Use of the website confirms the User agreement with all terms set forth in this Policy.

In case of disagreement with the terms, the User must immediately cease using the Service.

This Policy constitutes a public offer. Acceptance of the offer is the User performing actions aimed at using the Service (registration, submitting an order).